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FAQs

  • Are Pokémon cards from Pokemura authentic Japanese imports?

    Yes. At Pokemura, we only stock 100% authentic Japanese Pokémon cards, sourced directly from Japan. All products are factory-sealed and original.

  • Are your products brand new and sealed?

    Absolutely. All items at Pokemura are brand new, unopened, and untampered, exactly as they come from the factory.

  • Can I pre-order Booster Boxes from Pokemura?

    Yes. Pokemura only opens preorders once stock is confirmed. You’ll receive timely updates via email, and we stand by every preorder placed with us.

  • What if something’s wrong with my order?

    If there's ever an issue — whether it’s damage, a delay, or a mistake — just reach out and we’ll sort it quickly, or offer a 100% refund.

  • What payment methods does Pokemura accept?

    Pokemura accepts a wide range of payment methods, including credit card, PayPal, ZipPay, Klarna, and Afterpay, making it easier than ever to shop with us.